Online Returns Policy
- U.S. Domestic - Please email ShopVictoriaSkyy.com to start the return process. Step-by-step instructions on how to return will be emailed to you.
- Exchanges - Please email ShopVictoriaSkyy.com, specify your order number and the size you would like to return the item for. If the item is in stock we will email you a prepaid shipping label to return your current product for your new size. Unfortunately, if the item is not in stock the item will be treated as a regular return.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 10 days of the delivery date.
- Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damage, defective items must be reported within 3 days of delivery. Please note that this does not include the box being damaged. Sometimes the shipping carrier does not handle packages with care and the box can arrive damaged.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item please email ShopVictoriaSkyy@gmail.com (this does not include shoe box damage) Once we receive your request, we will be in contact with you to address and resolve the issue.